Implementation Consultant
Location: Dublin

General Scope for the Role
This is an exciting role which gives the successful candidate the opportunity to interact with our customers on varied projects globally.

The role involves implementing the AIMS product for Quest's clients. The initial training period will be with our experienced implementation team on actual project rollouts. The successful candidate will then work on a variety of projects, as either part of a team or lead smaller implementations.

There is great potential for learning and growth in this position with transition to a support role possible after the initial training period. Over time experienced Implementation consultants take on significant Pre-Sales and Project Management responsibilities.

Responsibilities for Implementation
  • Configure AIMS to meet clients requirements
  • Re-configure new schemes / changes in existing clients
  • Client consulting and advice
  • Client training and coaching
  • Produce project specific documentation
  • Specify change control requirements
  • Identify and report any issues in AIMS
  • Have regular update meetings internally and with clients
  • Some travel to customer sites will be required (Europe and Asia)
  • Respond to issues raised by clients through our ticketing system during the implementation
  • Provide assistance to support staff in diagnosing and rectifying issues
Mandatory Skills & Experience
  • 3rd level qualification in IT or related field
  • Ability to organise their own work and drive customer work when needed
  • Excellent communication skills in English, both written and verbal
  • Excellent attention to detail and ability to drive tasks through to completion
  • Must be a team player
  • Good understanding of databases, SQL and Web-based technologies
  • Good presentation skills
Desirable Skills & Experience
  • Previous experience in a similar role an advantage
  • Dutch or German language skills
  • Experience in a customer-facing role