Our Privacy Statement

Introduction

Quest Computing Limited, hereinafter referred to as "Quest", "us", "we" or "our", is committed to respecting your privacy and complying with all applicable data protection and privacy laws.

Our objective is to inform you how we handle personal data and customer information. We will take all reasonable steps to protect your information. It is important that you take the time to read and understand this privacy statement, so that you can appreciate how we use your personal data.

Quest offers products and services based on modern technologies, including hosting and internet related services. We are committed to protecting the privacy of our clients and users. This statement applies to all personal data and customer information collected by Quest, including names, addresses, telephone numbers, email addresses and other contact details.

Acquisition

Data will be obtained fairly. The purposes for which data is collected shall be clear and the data shall be accurate, complete and kept up to date. The data collected shall be adequate, relevant and not excessive in relation to the purposes for which it is collected.

Forms, contracts and service level agreements that gather personal data shall contain a clear information piece explaining why the information is required and how it will be used.

What Personal Information Do We Collect and Receive From You?

You may give us personal data by:

• Corresponding with us by phone, email or otherwise. When you contact us, we ask that you disclose only as much information as is necessary to provide you with our products and services or to submit a question, suggestion or comment in relation to our products or services.
• Filling in forms on www.quest.ie, www.grantmanagementsoftware.com or www.totalaims.com. This includes information provided through contact forms, demo request forms and similar forms. The typical personal data collected includes contact name, position, organisation, email address and telephone number.
• Applying to work with us. The personal data you provide may include your curriculum vitae, cover letter, name, address, email address and phone number. CVs should include information relevant to your employment history and education. We ask that you do not disclose sensitive personal information, such as gender, height, weight, medical information, religion, philosophical or political beliefs, or financial data, in your application.
• Providing employee contact details as a customer, supplier or business contact. This may include contact name, email address, business address, telephone number, VAT number and billing payment details.
• Providing comments, postings or other content uploaded to Quest websites or social media platforms.
• Contacting customer support. Support calls are logged and tracked in the Quest Support System.
• Visiting our websites. Quest websites use cookies and similar technologies. This may include IP address, operating system, browser ID, browsing activity and system or connection information. For more information see our Cookie Policy.

What Information About You Do We Obtain From Others?

When you use our products or services, we may obtain information about you from other organisations that have permission to share that information with us. We will use that information only in accordance with this statement and applicable data protection law.

Use and Disclosure of Information

We keep data for clear and legal purposes and process it in a fair manner. Data shall not be used or disclosed in a manner incompatible with those purposes. Information submitted through website contact points will be used to respond to your query and, where you have opted in, to send marketing information about our products and services. You can unsubscribe from marketing communications at any time.

Your personal data will only be disclosed to agents or servants of Quest who act on our directions, except where disclosure is required by law. We will not disclose mailing lists or databases to third parties for their own commercial exploitation without your express permission.

If we wish to use your information for a secondary purpose that is compatible with the original purpose, we will advise you. Where you indicate that you do not wish to receive direct telemarketing from third parties, we will automatically list that preference.

Why Do We Collect This Information?

We collect personal data to provide our services and products, market our services, improve our websites and recruit staff.

What Are the Legal Bases for the Processing of Your Data?

• Consent.
• Performance of a contract or pre-contractual steps.
• Compliance with a legal obligation.
• Protection of vital interests.
• Legitimate interests, including responding to requests for quotations and proposals where those interests are not overridden by your rights and freedoms.

Who Do We Share This Information With?

We may share your information with selected associates, service providers, public authorities, suppliers and contractors, including web hosting and IT providers. Where necessary, we may also use credit reference services.

We may disclose your personal information:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Quest, or substantially all of its assets, are acquired by a third party, in which case personal data held by Quest may be one of the transferred assets.
• If we are under a duty to disclose or share your personal data to comply with a legal obligation, enforce agreements, protect the rights, property or safety of Quest, our customers or others, or prevent fraud and reduce credit risk.
• Where projects are carried out with Quest Group companies, including our affiliate listed in Schedule 1.
• With the entities listed in Schedule 1.
• With social media platforms where website widgets or platform features may collect your IP address, the page you are visiting and set a cookie to enable the feature to function properly.

Links to Third-Party Websites

Quest websites may contain links to other websites. Those websites may have different privacy practices. Please read the privacy policies of any third-party websites you visit.

Retention

We will retain your personal data for no longer than is necessary for the purposes for which it is processed, subject to legal, regulatory and business requirements. We may retain information where required by law or where necessary for litigation or dispute resolution.

Do We Transfer Your Information Outside the European Union or European Economic Area?

EU-U.S. Privacy Shield Framework

Salesforce:Sales and marketing data logged in Salesforce.com that we collect from you may be transferred to, and stored at, Dallas or Phoenix, USA outside the European Economic Area ("EEA"). Salesforce is self-certified under the Privacy Shield Framework.

MailChimp: Marketing details are shared with MailChimp and may be transferred to the USA. MailChimp is self-certified under the Privacy Shield Framework.

GoDaddy.com: Marketing details are shared with GoDaddy.com and may be transferred to the USA. GoDaddy.com is self-certified under the Privacy Shield Framework.

SurveyMonkey: Marketing details are shared with SurveyMonkey and may be transferred to the USA. SurveyMonkey is self-certified under the Privacy Shield Framework.

A list of Privacy Shield participants is maintained by the Department of Commerce at www.privacyshield.gov.

Quest also works with its affiliate AIMS Software Pte Ltd. in Singapore. Standard contractual clauses are in place for relevant transfers to that affiliate.

What Are Your Rights With Respect to Your Personal Data?

You have the right to request:

• Access to personal data held about you.
• Rectification of inaccurate or incomplete data.
• Erasure of your personal data in certain circumstances.
• Objection to processing, including profiling and direct marketing.
• Portability of your personal data.
• Restriction of processing in certain circumstances.
• Withdrawal of consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. You also have the right to complain to the Data Protection Commission at www.dataprotection.ie.

Information Security

We regularly review and enhance our technical, physical and managerial procedures to protect personal data. Quest websites use SSL where appropriate. Internet communications are not always secure, and we cannot accept responsibility for unauthorised access, loss or damage that is beyond our control.

What Will Happen if We Change Our Privacy Notice?

Changes to this privacy notice will be posted on this page. The original Quest privacy statement was last updated on 7th June 2018.

Data Protection Queries - Contact Details

Managing Director
Quest Computing Limited
Ushers Court, 31-33 Ushers Quay
Dublin 8, D08 EE76, Ireland
Email: [email protected]

Schedule 1 - List of Quest Sub-processors

Quest uses its affiliate and a range of third-party sub-processors to assist in providing services. These sub-processors provide cloud hosting and storage services, content delivery and review services, customer support, incident response, diagnosis and resolution services.